1. All customized items do not qualify for return or exchange, and neither do gifts.
2. All returned items must be in their original condition - unworn, unwashed, unaltered, undamaged.
3. All complaints including return/exchange requests must be made within 14 days upon receipt of your package.
4. All returns without prior approval from our Customer Service will not be accepted.
5. Custom duty (VAT) charged by your government will not be refunded.
1. Quality Issues
Defective or damaged items: If your items were defective or damaged and confirmed by our custom service team, you would be qualified for a refund.
Color mismatch: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your end will match actual finished products. The tone of lights, photoshop work of displayed pictures and different settings of computer monitors and screens may cause slight color disobedience.
2. Shipping Issues
If your item was mis-shipped and lost due to incorrect information given to the courier by us, you would be eligible for a full refund(shipping cost included).
If there was an item missing in your order, please contact our customer service to
send you the missing item or ask for a refund.
If local courier lost your package during delivering please contact them ASAP and we will assist you in getting a refund.
If your items were damaged during delivery, please reject the package and inform us.
Step 1: Please send us an email
at [email protected] with your Order ID within 14
days upon receipt of your package. Please include an explanation and
photographs if possible. The returns without prior approval from our Customer
Service are not acceptable.
Step 2: Once our Customer Service approve your request, we will provide you with a return address as well as a Product Return Form. Please go to your local post office and send the item(s) within 7 days upon receiving the return form.
*Note: Please don’t use expedited courier like UPS, DHL or FedEx since we will be charged high custom duty when collecting your returned package. The normal economic Post Office service would be recommended. Please email us tracking number of your returned parcel.
Step 3: We will process the refund as soon as your package is delivered at our facility and inspected. Please be patient since time frame for return shipping might be unpredictable.
*This return policy does not apply to our business resellers. Please contact us for additional instructions.